If an off-the-shelf boot isn't right, send it back within 30 days — unused, in its original packaging — for an exchange or refund. Made-to-measure boots are different: they're yours alone, so instead of returns you get our Fit Promise — alterations, not abandonment.
Returns are accepted within 30 days of purchase. Items must be unused, in original condition and packaging, with a receipt or proof of purchase. Please never send anything back to the manufacturer — it comes to us in Bolney.
Custom and made-to-measure items can't be refunded or exchanged — each pair is built for one leg only. But that has never meant you're on your own: if the fit isn't right, we put it right — and your activated Fit Promise sets out exactly how, wherever you are in the world. Email sales@theridingbootco.co.uk or call 01444 881882 — a fitter answers.
Email us first so we know it's coming, then post to: Track Right, London Road, Bolney, RH17 5PY. Once received and inspected, we'll email you the outcome and process any refund to your original payment method.
Approved refunds go back to your original payment method. If yours hasn't appeared, check your bank first — processing can take a few days — then contact your card issuer, and finally us at sales@theridingbootco.co.uk.
Sale items can't be refunded. Defective or damaged items are always replaced — tell us as soon as you spot an issue. Items marked as gifts are refunded as a gift credit to you.
